Accessibility troubleshooting checklist

1. Do you lose focus in Host On-Demand when closing windows?
2. Does the Host On-Demand applet lose focus when you switch between windows?
3. Are the tabs at the top of the Host On-Demand Admin page not being read?
4. Does Internet Explorer crash when changing tabs with JAWS?

1. Do you lose focus in Host On-Demand when closing windows?

If you lose focus when closing windows in Host On-Demand and are forced to use the mouse to move focus from the browser back to Host On-Demand, try upgrading your JRE.

2. Does the Host On-Demand applet lose focus when you switch between windows?

If you launch a Host On-Demand applet in a browser, press Alt+Tab to switch to another window and then switch back to the browser window, the Host On-Demand applet does not regain focus. To fix this problem, upgrade to the latest JRE.

3. Are the tabs at the top of the Host On-Demand Admin page not being read?

If you use the arrow keys to move between the different tabs, the tab that is selected is not read. To ensure the tabs are read, use the tab key to move from one tab to the next.

4. Does Internet Explorer crash when changing tabs with JAWS?

Occasionally, when you are running Jaws, Internet Explorer will crash when you change tabs using the keyboard. This can occur with both the SUN and IBM JRE. To avoid this problem, use the Back and Next buttons or the mouse to change tabs.