ZipPrint troubleshooting checklist

1. Did you receive an error message?
2. Is the problem related to screen recognition and/or screen data capture?
3. Is the problem related to an output destination?
4. Is the problem related to output formatting?
5. Have you tried debugging using Host On-Demand macro scripts?

1. Did you receive an error message?

   If you received an error message while using the ZipPrint feature, read the error description and act accordingly.

2. Is the problem related to screen recognition and/or screen data capture?

If the problem is related to screen recognition and/or screen data capture, check ZipPrint -> Customize Profiles settings.

3. Is the problem related to an output destination?

If the problem is related to the output destination, for example, destination such as a PDF file, a network printer, paper size, and paper orientation, check ZipPrint -> Printer Setup settings. These settings are identical to those used by the Host On-Demand Host Print session. Refer to the documentation for host printing in the Host On-Demand Information Center for more information.

4. Is the problem related to output formatting?

If the problem is related to output formatting, for example, the output does not fit the page, the wrong font is used, or the number of lines per page is wrong, check ZipPrint -> Page Setup settings. These settings are identical to those used by the Host Print session. Refer to the documentation for host printing in the Host On-Demand Information Center for more information.

5. Have you tried debugging using Host On-Demand macro scripts?

If you are familiar with macro scripts, try taking the following steps:

1. Get the trace of ZipPrint macro via Problem Determination > Trace Facility.
2. Find ZipPrint macro script in the trace.
3. Open Host Access Macro Code Editor. First select View > Macro Manager, to insert a Macro Editor toolbar between the session toolbar and the screen. Click 'Edit current macro properties' to open the Host Access Macro Editor. Click 'Code Editor' at the bottom to open a new Code Editor window with a default macro script in it.
4. Delete the default macro script in the Code Editor window. Go to the ZipPrint trace window (see step 5). Copy the ZipPrint macro script there and paste it in the Code Editor window. Make sure that the script starts and ends with the starting and closing tags: <HAScript> and </HAScript>.
5. Click OK and then reopen the Code Editor window. Now ZipPrint script should be well formatted and easy to read. Now it is possible to debug each step of ZipPrint macro. Refer to the Macro Programming Guide in the Host On-Demand Information Center for more information.