Troubleshooting Guide

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Service updates

You can access the latest service updates from the Host On-Demand Support page. The URL is http://www.ibm.com/software/webservers/hostondemand/support.html.

To determine the Host On-Demand service level on your system:

  1. Start an emulator session.
  2. Click Help > About Host On-Demand. The Host On-Demand about window displays.
  3. Look at the number on bottom of the About window. The number determines the service level. For example, if you see 5.0.3-B20000814, it means:
  4. Match this information to the Host On-Demand Support page, under Service Updates pages, to determine service level.

To download the latest service updates for Host On-Demand, you will need to register with the IBM Software Internet Service Delivery site. The URL is: http://www6.software.ibm.com/aim/home.html.

This site entitles customers to download service updates directly from the Internet. After registering, you need to add the Service Key to your registration. The Service Key is the 10 digit number on the Service Key Card that is provided with the product. Then you can download the product that matches the key you have entered. You may register multiple keys to the ID you created when you registered.

The Service Key must be treated with the same care given to the base product in terms of Export and Import regulations, since it provides access, through the Web, to code which contains encryption technologies. Care should be taken to read and comply with the text presented on the Authorization to Download Web page. You must agree to these terms prior to being allowed to download.

The Service Key can be used by only one person. Once registered to an individual, it cannot be registered to another individual.

When attempting to download manufacturing refreshes from the site, you must make sure that you select the product version, the language and the encryption correctly.

Please also note, that this key will provide you with access to the product as long as service is generally provided for this level of code.

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